Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win
- every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?YOUR MISSIONAs a Deputy Boutique Manager, you will play a key role in supporting boutique performance by driving sales, coaching the team on the floor, delivering exceptional client experiences, and ensuring operational excellence while acting as a strong support to the Boutique Manager. Based in La Roca Barcelona you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.
Job responsibilitiesPlays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the general objectiveAnalyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360 action plans to tackle them, and ensures follow-up and feedback sharingStays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local marketTakes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique ManagerEnsures team’s motivation and cohesion to reach the Boutique’s goalsActs as a point of contact for both teams and boutique / Market management,



and as a privileged interface between both when necessaryEnsures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current rolesPromotes a positive, inclusive, and supportive work environment in line with group’s valuesContributes to the successful onboarding of newcomersActs as Team leader in the absence of the Boutique ManagerEnsures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellenceEmbodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsDefines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelinesLeads the team to develop long-term relationships with clientsSets and follows collective and individual clienteling objectives (conversion rate, new clients recruited, repeater rate, VIC share, net promoter score)Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessPlans and participates to events in line with brand strategy and guidelinesOversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...)



with full autonomyEnsures compliance with internal control policiesSupervises the store expenses and maintenanceShows proactivity to challenge and improve processesProfileManagement experience in a luxury retail environment, with the ability to lead, coach and develop a high-performing teamMastery of selling skills and retail KPIs, with a strong results-oriented and creative business-driven mindsetKnowledge of Brand DNA, history, and collectionsClient-centric mindset, with a focus on recruiting new clients and growing the active client baseExcellent interpersonal and communication skillsAgile and flexible manager, able to multi-task and adapt quickly in a fast-paced environmentAutonomy, resilience, strong sense of ownership, and ability to act with pragmatismAdditional informationYour benefits at TAG Heuer (non-exhaustive list):Tailor-made onboarding programCareer and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more)Exclusive discounts on selected TAG Heuer and LVMH productsAccess to cutting-edge learning platforms to support continuous professional development and skill enhancement.
Language academy enrollment for those wishing to learn a new language or perfect an existing one.
Health and life insurance coverage.
Wellhub membership, providing access to a wide range of wellness benefits and resources.
Would you like to learn more about our teams’ day-to-day work and our company culture? Discover employee testimonials as well as our internal programs and initiatives on our LinkedIn Retail Life page .
As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard

📌 Deputy Boutique Manager (Madrid)
🏢 Lvmh
📍 Madrid