Who are we? SupportYourApp is a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Right now, we're expanding our talent bench
- a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What you will do:Deliver outstanding customer support via emailsBuild strong and lasting customer relationshipsKeep up with evolving tools and technologyHandle sensitive customer data with care and securityApply the latest and greatest customer happiness practicesMaintain deep understanding of client solutions and meet KPICommunicate with developers and cross-functional specialistsWhat you need to succeed in this role:Excellent English communication skills (at least C1 for both spoken and written)At least 6 months experience in customer support is a mustTech-savvy, able to test and troubleshoot basic technical issuesStrong analytical thinking and research skillsPositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus: Experience with CRM systemsBenefits:Fixed schedule: Monday-Friday, 9 AM-5 PM CETOpportunity to work fully remotely within the EUInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also
- internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirementsWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

📌 (Fluent English) Customer Support Consultant (Madrid)
🏢 SupportYourApp
📍 Madrid