As you contemplate your future you might be asking yourself whats the next step? Start your journey with usWere seeking an experienced Payments Relationship Manager to join our Payments team in Barcelona Hybrid to be responsible for managing and optimizing relationships with payment service providers acquirers banks schemes and other financial partners If youre ready to soar were ready to take you thereWhy eDreams ODIGEOJoin the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe21 million customers 44 markets 5 brands 65M members in PrimeMore than 100 million searches per day Up to 18 billion daily AI predictions[e1]Over 1600 employees More than 60 different nationalities from all continents99 permanent contracts 36 average ageWere the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe We are a tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription programWhat you will do:The Roles
Key Responsibilities
and TasksAs an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a Payments Relationship Manager in the Payments you will be in charge of:Payment Business Development amp; Strategy:Identify and develop new revenue opportunities within payments such as valueadded services and alternative payment methodsCollaborate with internal teams to optimize checkout experiences conversion rates and customer payment preferencesSupport market expansion by ensuring the availability of relevant local payment methods and optimizing crossborder payment capabilitiesDrive innovation in payments by assessing and launching new payment methods like open banking BNPL and digital wallets to enhance customer adoption and loyaltyWork with data analytics teams to derive insights from payment trends and translate them into strategic business recommendationsPartner Management amp; Optimization:Build and maintain strong relationships with payment service providers PSPs acquiring banks and alternative payment method APM providersNegotiate commercial agreements transaction fees and servicelevel agreements to optimize payment costs and efficiencyMonitor partner performance resolve operational issues and collaborate to implement enhancements in payment acceptance and processingPayment Strategy amp; Performance Improvement:Analyze payment performance metrics approval rates chargebacks fraud rates etc and develop strategies to optimize success ratesIdentify new payment solutions and market trends to improve customer experience and expand globallocal payment coverageWork with internal teams to enhance routing logic reduce failed transactions and minimize payment frictionRisk amp; Compliance Management:Ensure compliance with regulatory requirements card scheme rules and industry best practicesCollaborate with fraud and risk teams to mitigate chargebacks fraud and disputes while balancing customer experienceStay updated on changes in payment regulations and assess their impact on the businessCrossFunctional Collaboration:Work with finance teams on reconciliation settlement issues and cost managementSupport product and engineering teams in integrating and improving payment technologiesPartner with customer service teams to address paymentrelated customer inquiriesWhat you need to succeed:Good to haveBring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed:Bachelors degree in Business Finance Economics or a related field5 years of experience in payments fintech banking or a related role preferably in an ecommerce or OTA environmentStrong understanding of payment processing acquiring chargebacks fraud management and regulatory complianceExperience negotiating contracts with PSPs banks and payment networksAnalytical mindset with proficiency in datadriven decisionmakingExcellent communication and stakeholder management skillsKnowledge of global and local payment trends including alternative payment methods and digital walletsPreferred
Qualifications:
Experience in the travel subscription or ecommerce industryFamiliarity with payment processing gateways risk management tools and reconciliation processesKnowledge of PSD2 PSR 3DS and other payment regulationsWhats in it for you?The best talent deserves the best benefitsAt eDO we want you to be a part of our success story and great cultureHeres
what we offer
A rewarding Compensation package Prime Plus membership competitive salary and benefits package including versátil benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 yearsCon