Job ID: 744000156005212Customer Success Manager (m/f/d) T-Cloud German SpeakerA Coruña, Bilbao, Gijón, Granada, Reus, Seville, ValenciaProfessionalRegularT-Systems IberiaYour TaskAs a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
Responsibilities
- Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
- Active participation in the respective vertical squad of the T Cloud Public
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
- Ensuring customer satisfaction
- Participation in the planning and forecasting processes
- Transferring customer requirements to the T Cloud Public impediment and demand process
- Supporting the further development of cloud handling supportYour ProfileWe are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.
Must Have Skills
- Completed degree in computer science, engineering or comparable training or further education




- Top knowledge and experience in the areas of cloud and IT architecture
- Top knowledge and experience in technology strategy
- Top knowledge and experience in sales and business development
- Top knowledge and experience in the field of AI
- Strong communication and presentation skills with correct and confident behavior in customer contacts
- Strong knowledge of market-relevant cloud ecosystems and experience with partners
- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
- Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
- High resilience and adaptability to dynamically changing processes/startup mentality
- Very good technical understanding of standardized service provision through platforms
- Detailed knowledge of the processes and structures in your own company
- Experience in international cooperation with Local Business Units and NatCos
- High social skills
- Ability to work in a team and integrate
- Good assertiveness
- Ability to work independently
- Willingness to travel nationally and internationally
- OTC Practitioner certification or comparable AMIGO Hyperscaler certification
- Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications
- Fluent written and spoken German and EnglishNice to Have Skills




- DevOps Foundation certification
- OTC Architect certificationAbout UsT-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.
We trust people:

we offer
autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.
BenefitsWork environment & flexibility
- International, dynamic and collaborative environment
- T-Social: social initiatives (sports, community, health, ...)
- Hybrid work model (remote/on-site)
- Flexible

working hours
Growth & development
- Customized training: access to Coursera to learn whatever you want, whenever you want
- Weekly language classes (English & German)
- International Mentoring Sessions & Experience DaysCompensation & benefits
- Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
- Telemedicine
- Life and accident insurance
- Social fundWellbeing & time off
- 26+ working days of vacation per year
- Free access to specialist services (medical, legal, wellness)
- 100% salary coverage during medical leaveAnd many more advantages of being part of T-SystemsApplication InformationIf you are looking for a new challenge, do not hesitate to send us your CV Please send CV in English.
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
Job BenefitsHealth & Insurance
- Adaptable compensation plan (health insurance, meal vouchers, childcar

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