1. Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.2. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.3. Help and support with testing products; and report the results to your line manager.4. Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.5. Attend regular training and meetings to maintain and expand knowledge and performance level.6. Understand and strive to meet or exceed targets while providing excellent consistent customer service.
Competences1. A good team player who is able to work with other team members to achieve team targets2. Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations3. Positive attitude towards work4. High integrity5. A demonstrable passion for Information Technology6. Fluent in Mandarin, both written and verbal7. Fluent in English and Spanish, both written and verbal.

📌 Technical Support Engineer (Madrid)
🏢 Hikvision Iberia
📍 Madrid