Company DescriptionAt Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for theirmore about our products here:pro.
Doctoralia.
EsWhy join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success.

Job Description
How will you make an impact?Job PurposeAs Patient Care Regional Manager, you will be the people manager and operational lead for Patient Care teams in your assigned European markets. You will own team performance, quality reviews, and day-to-day operations — while working closely with Country Managers and the Global Patient Care Head to align on priorities and ensure service consistency across markets.
You will be the missing link between global standards and local execution: someone who can read data, give direct feedback, run a tight operational cadence, and genuinely develop the people on your team.

Key Responsibilities
People ManagementOwn performance reviews, 1:1s, and development conversations for direct reports across your marketsManage absence, availability, and team sizing for your regionLead hiring decisions and internal mobility within the Patient Care teamBuild a culture of direct feedback and consistent follow-throughOperational PerformanceTrack and own regional KPIs: response SLA, first-contact resolution,



CSAT, and quality scoresRun quality review and moderation programs — calibration sessions, rubric definition, feedback loopsIdentify performance trends using dashboards and reports; translate them into concrete actionsOwn escalation protocols for complex patient casesCross-functional CollaborationPartner with Country Managers to align on priorities, workload, and service commitmentsWork with the Product/PATS team on tooling rollouts, workflow automation, and process improvementsContribute to the monthly Patient Voice reporting — classified ticket analysis, actionable issue surfacingAct as regional interface for global policy rollouts and operational changesQualificationsWhat will help you thrive?Must-haves5+ years in customer support, patient experience, or service operations — with at least 2 years managing peopleExperience managing teams across multiple countries in Europe (not just one market)Strong people instincts: direct, empathetic, consistent — someone teams trust and grow underData-driven: comfortable with dashboards, pulling operational reports, and making decisions from numbersExperience running quality review or moderation programs (calibration, rubric design, scoring)Fluency in English mandatoryProficiency in project management tools (e.
G., Jira, Notion, or similar)Nice to haveBackground in healthtech, marketplace,



or two-sided platformsExperience working with AI-assisted support tools or automation workflowsFamiliarity with Intercom, Zendesk, or equivalent support toolingSQL knowledge or comfort querying data independentlyExperience onboarding a new org structure or consolidating teamsStrong plus — Spanish, Italian, Polish, or German language speaker.
What to Expect from Our Hiring ProcessWe like to keep things transparent and efficient Here’s what the process usually looks like (though it might vary slightly depending on the role):1️⃣ Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and ️⃣Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with your Hiring Manager and your potential manager in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too.3️⃣Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.4️⃣Additional/ Final Interview (Optional) – A final conversation with another senior stakeholder from our Global Team.5️⃣ References & OfferWhy You’ll Love It Here Integral Benefits – No matter where you are, you’ll have access to:Healthcare insurance – so you can focus on whatthat works for you – from gym memberships to mental health support, we’ve got you covered.
Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (tic

📌 Regional Patient Care Manager (Barcelona)
🏢 Jobrapido
📍 Barcelona