As Performance Benchmarking Analyst, you will play an important role in ensuring that IHG has accurate, reliable and accessible data to understand hotel and market performance. You will support the Director, Performance Benchmarking in managing relationships with external data providers and will coordinate the regular exchange, validation and reconciliation of data with these partners. You will process and check industry benchmarking, pipeline and rooms data, investigate differences between data sources and help maintain consistency across IHG's databases. Drawing on your understanding of data structures and analytical tools, you will also help design reliable data models that make information easier for colleagues to access, interpret and use.
A key part of the role will be supporting hotel and corporate teams with benchmarking data and digital products. This will include responding to queries, providing guidance on areas such as RGI and competitive-set composition, developing documentation and best practice, and helping colleagues use data with confidence. You will work with teams across Technology, Commercial, Operations, Revenue Management, Finance, Development and Competitor Intelligence.
This is also an opportunity to help shape the future of IHG's performance benchmarking processes. You will contribute to the review of external data products and help modernise existing ways of working by applying automation and AI.
The successful candidate will bring at least three years' experience working with finance data systems, an understanding of structuring and processing large datasets, and be confident in dashboarding and using data-query tools. Previous hotel-industry experience is not critical but would be an advantage.
Weekly industry inbound data from STR processed and checked




Inbound/outbound pipeline and rooms data to vendors transmitted and checked, including any manual adjustments (LE, STR, Howarth)
Understanding industry data and making this available to corporate colleagues
Understanding and designing structured data models (schema) to enable consistent and reliable data which can provide market insights
Research disparities in database information and synchronize database file information to ensure all databases are accurateOffering GCP internal support, documentation, and best practices to help colleagues effectively use data
Support hotels and corporate colleagues with STR digital products
Outbound and inbound data shared with relevant vendors is complete, free of errors and according to agreed timelines
Hotel and colleagues' queries addressed on a timely basis and followed up as required
Assist in interpreting performance data, researching data sources and/or data integrity, or providing general performance program information
Key Collaborative Network
Hotel owners and operators
Global Technology
Commercial teams
Finance data solutions
Finance business partners
Bachelors degree or equivalent

3+ years experience with Finance data systems

Understanding and experience of structuring big data and machine learning tools to process large datasets
Tableau/Kyvos) for data access
Hotel industry experience preferred




Lodging Econometrics Data transmission process
Outbound & Inbound vendor data transmission
Data query and dashboarding system selection
Data structure design
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a integral scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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📌 Analyst Performance Benchmarking and Data (Toledo)
🏢 Ihg
📍 Toledo