Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Medical Services Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. product information, pricing, patient education materials, product quality complaints, adverse experiences and more).
The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers' inquiries.
Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages.
23 days paid holiday per annum.
~ Replacement contract.
~ 100% WFH/ Remote.
~ Medical Insurance scheme.
~ Referral program that will allow you to earn extra bonusses.




~ Access to a general learning platform for personal and professional development.

Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.
Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.
Comply with all industry regulations including adverse event and product quality processes.
Manage all assigned project work in a timely manner.
Proficiency in Czech and Polish at C1/C2 level is required.
Knowledge of English Language is mandatory.
Previous experience in a call center environment preferred.
Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred.
Demonstrated competency using information technology, PCs and databases.
Surveys show that 75% of our associates agree with this; 'Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

📌 Medical Services Specialist with Czech and Polish Language (Madrid)
🏢 Conduent
📍 Madrid