We are looking for a Senior Service Now Architect to join projects focused on the development, evolution and transformation of solutions on the Service Now platform, with a particular focus on Sales and Order Management (SOM), Customer Service Management (CSM) and CPQ. The selected candidate will play a key role in designing and developing CPQ and Quote-to-Order solutions, working with Service Now technologies and Artificial Intelligence capabilities such as Now Assist and AI Agent Studio. We are looking for professionals with at least 5 years of experience working with Service Now, experience in CRM/Industry Workflows solutions, and hands‐on experience developing AI capabilities on the Now Platform. Knowledge of CPQ, Logik.

Ai and Quote-to-Cash processes will be highly valued.

Responsibilities

Design, develop and configure solutions on Service Now, particularly across Sales and Order Management, CSM and CPQ. Develop and enhance functionality related to product catalogues, product configuration, pricing, discounts, quoting and order orchestration. Develop CPQ solutions, including configuration rules, pricing logic and integration with the wider order lifecycle. Design and develop AI capabilities using Now Assist and AI Agent Studio, including agents, skills and prompts to support business and sales processes.

Develop integrations between Service Now and external systems using REST APIs, Integration Hub and custom spokes. Develop Scoped Applications, Business Rules, Script Includes, Flows and UI components. Translate business requirements related to products, pricing, discounts and approvals into scalable and maintainable technical solutions. Provide technical guidance and support to junior and mid-level developers. Contribute to the definition of best practices,



standards and reusable components. Support the technical estimation and definition of projects and solutions.

Requirements

Must-have Minimum 5 years of experience working with Service Now. Proven experience in Service Now development and architecture. Experience working with CRM and Industry Workflows, particularly Sales and Order Management, CSM, Product Catalogue or Order Management. Hands‐on experience developing AI capabilities on the Now Platform, using technologies such as Now Assist, AI Agent Studio, AI Agents, Virtual Agent or Predictive Intelligence.

Strong knowledge of Java Script, Glide Record, server‐side and client‐side scripting, Script Includes, Business Rules and ACLs. Experience with Flow Designer, Integration Hub and Scoped Applications. Experience with integrations using REST/SOAP APIs, OAuth/JWT, Transform Maps and data import processes. Experience with Now Assist / AI Agent Studio, including agent and skill configuration and prompt design. Experience developing user interfaces using UI Builder, Now Experience or Service Portal.

Experience with Automated Test Framework (ATF) and source control using Git. Service Now Certified System Administrator (CSA) certification. Service Now Certified Application Developer (CAD) certification. Strong teamwork skills and a quality‐oriented approach to development. Advanced level of English.

Nice to have

CIS certification in a CRM product line,



particularly CIS-CSM. Experience with Logik.

Ai. Previous experience in CPQ, including product configuration, business rules, pricing, discounts and Quote-to-Cash processes. Experience with other CPQ platforms such as Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS or Tacton. Knowledge of Agentic AI architectures, including MCP‐based integrations and multi‐agent orchestration. Experience in industries involving complex products, such as manufacturing, high‐tech, telecommunications, industrial or medical devices. Experience working with Agile methodologies.

Skills & Competencies Strong analytical and problem‐solving skills. Ability to translate business requirements into structured, scalable and maintainable technical solutions. Strong focus on quality and software development best practices. Excellent communication skills with both technical teams and business stakeholders. Ability to analyse requirements, propose alternatives and communicate risks and potential solutions. Technical leadership skills and ability to mentor other developers. Comfortable working in fast‐evolving technology environments, particularly across Service Now and Artificial Intelligence.

What we offer

Opportunity to participate in projects focused on the transformation and evolution of Service Now solutions. Training and professional development in CPQ, Logik.

Ai and Service Now AI capabilities. Support for obtaining and maintaining Service Now certifications. Opportunity to work on CRM transformation and process automation projects. Collaborative working environment with strong opportunities for professional development. Hybrid working model. Company Being part of

📌 Senior Servicenow Architect — Cpq (Madrid)
🏢 The White Team
📍 Madrid