Our customers use Propeller's integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity.
We're data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. The work is about building trusted relationships, helping customers use the platform successfully, and making sure Propeller continues to support the way they work. Customers get meaningful value from Propeller's platform and understand how it supports their work. Strong onboarding, ongoing success planning, and healthy adoption create lasting partnerships, while clear visibility into customer health helps the portfolio stay ahead of risk and ready for renewal.
The EMEA customer portfolio delivers sustainable net expansion through retained customers, thoughtful upsell opportunities, and deeper relationships with decision-makers. Commercial conversations are grounded in customer needs and a clear understanding of the value Propeller provides, with channel partners and dealers involved where relevant.




Customers experience a consistent, trusted partnership, and the wider Propeller team has the context to support them well. Business reviews make progress and next steps clear, Gainsight keeps portfolio health visible, and customer insight reaches Product, Engineering, and Support in a way that helps improve the experience for everyone.
Bilingual: fluent in English plus at least one of these languages: French, German, Italian, or Spanish
Proven experience managing a customer portfolio across the full lifecycle - from onboarding and adoption through success planning, renewal, and expansion - with responsibility for both customer outcomes and commercial results
Comfortable working remotely and collaborating across countries, time zones, and teams
previous remote-working experience; and familiarity with HubSpot, Gainsight, or Salesforce
Remote working + 3 team meetups a year in great European cities
Professional development benefits and leave
Monthly telephone and/or internet allowance
If you're interested in what life at Propeller is like, check out our employee-owned Medium blog page
#

📌 Customer Success Manager (Madrid)
🏢 PROPELLER
📍 Madrid