Full time
We are seeking a passionate and customer-focused bi-lingual German & English speaking Customer Relation Specialist to join our dynamic Client Services team. The idóneo candidate will excel at building and transforming customer relationships, converting detractors into promoters of our business through exceptional communication, empathetic engagement, and proactive expectation management. Champion the conversion of dissatisfied customers into loyal promoters through exceptional service recovery both over phone and email, building genuine trust through empathetic, transparent communication
Set realistic customer expectations from the outset, and communicate resolutions with quality and clarity — particularly when outcomes differ from customer hopes
Maintain consistently high standards of communication accuracy and professionalism within established Service Level Agreements (SLAs), across phone and email interactions
Monitor cases and ensure timely follow-up with suppliers and internal teams, supporting Account Managers by resolving client queries promptly and professionally




We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Proven experience in business travel customer service or incident resolution
Fluent written and spoken German and excellent level of English (required)
Proficiency in Microsoft Office
Amadeus GDS experience
Occasional work outside of these hours may occur.
#These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .

📌 Addetta Servizio Clienti e Service (Madrid)
🏢 American Express Global Business Travel
📍 Madrid