Account Director - Spain (Madrid)
Team: Customer Success
Commitment: Full-Time
Workplace Type: hybrid
About us Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L'Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women's representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. Proactively own renewals in accounts in cooperation with the Customer Success team.
Consistently forecast monthly and quarterly performance.




Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition
6+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
~ Proven track record of using sales & persuasive skills
~ You'll need to care for our clients and make sure they feel at home with our products and our around-the-clock support
~ Passion for testing, measuring, and improving outreach and follow-up effectiveness
~ Strong communication skills in both writing and speaking (English and Spanish)
~ A strategic thinker with excellent project and time management skills
~ Experience negotiating and navigating contracts and legal discussions
~ Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientists).
~ Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
~ Be part of a diverse team that's as integral as it gets — where every voice is heard and 50+ nationalities build together.
Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
To do this, we are looking for the exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
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📌 Account Executive Startups (Madrid)
🏢 Insiderone
📍 Madrid