Customer Success Manager - Chinese speaker at Qualifyze in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth. Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a general network of more than 250 auditors and quality experts. With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

At Qualifyze, we don't just support our customers — we partner with them to reduce risk and accelerate innovation in life sciences. As a Customer Success Manager (CSM), you'll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions. You'll collaborate with Senior CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience.

Conduct regular check-ins and act as the first point of contact for operational and support matters. Support onboarding, adoption, and ongoing engagement across a high volume of accounts.



Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams. Share customer feedback and data insights to improve our product and services.

Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar). Excellent communication and interpersonal skills in English and Chinese. Experience working with CRM tools (HubSpot preferred).

For this role, we're happy to share a reference point within the band: the expected salary range is around 31k – 42k € on target earning, centred around the median. Final compensation will depend on experience and performance during the process, with some flexibility within the range.

Annual personal development budget to increase your impact Hybrid working mode, plus up to 3 months of the year work from anywhere. Use of AI in Our Recruitment Process:

All applications are reviewed manually by our Talent Acquisition team, and neither Talent Acquisition nor Hiring Managers use AI to screen, filter, rank, assess, or make decisions about candidates, including during interviews and assessments. During interviews, AI may be used only to support note‑taking and transcription. At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges.

📌 Customer Success Manager (Barcelona)
🏢 Qualifyze
📍 Barcelona