21 oct
|
Perk
|
Barcelona
Apply for Senior Business Travel Consultant
- French Speaking at Perk in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth.
Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a integral company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS. Handling urgent and high-impact travel disruptions with speed, empathy, and precision Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating closely with peers to maintain a high-performance, elite service culture Proven experience delivering high-touch,
premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar) GDS experience (Amadeus, Sabre, Galileo or similar) Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT Exceptional communication skills with a polished, confident, and discreet style Experience supporting senior stakeholders, C-suite, or high-net-worth individuals Exposure to out-of-hours, follow-the-sun, or on-call travel support models Naturally service-oriented with a strong hospitality mindset Commercially aware and performance-driven without compromising service quality Rest and recharge with our generous allocation of vacation days plus public holidays Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Nurture your language skills with in real-life English, Spanish and Catalan lessons Let us help you move to one of our hubs with relocation support Talent Acquisition Interview – 30mins Virtual Hiring Manager interview – 90 min Virtual or IRL depending on your location Final interview – 30mins virtual AI at Perk AI is embedded in how we work across every function. At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. com, our verified social media channels, or recruiters listed on our official Eurostaffs page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. LI-Hybrid #
📌 Senior Business Travel Consultant (Barcelona)
🏢 Perk
📍 Barcelona