Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall

We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the Role

We are looking for a Revenue Enablement Specialist dedicated to our Account Management (post-sales) organization — at a pivotal moment for the business. As Aircall moves upmarket, leans into an AI-first product strategy anchored by AIVA, and doubles down on a land-and-expand motion,



our AMs are central to driving retention and expansion revenue, and this role keeps them ready for it. Working closely with the Team Lead, Revenue Enablement, you will equip our tenured AMs with the skills, knowledge, and enablement they need to excel — delivering role-specific training and 1:1 coaching, maintaining the playbooks and content they rely on, landing our biggest product launches and strategic initiatives with the field, and measuring the impact of it all. You will take an AI-first approach to enablement itself, using AI to build, scale, personalize, and measure your programs. This is not a new-hire onboarding role; your focus is the continuous development, performance, and readiness of AMs already in their roles, in a fast-paced SaaS environment. Key Responsibilities

Role-specific training & 1:1 coaching:

Deliver ongoing, AM-specific training and skill-building sessions (live and virtual), and provide 1:1 coaching to individual AMs, keeping tenured reps sharp on their roles, our product, and the behaviors that drive retention and expansion. This is reinforcement and continuous development, not onboarding. AI-first enablement:

Take an AI-first approach to how enablement is built and delivered — using AI tools to create and personalize content, scale coaching, and make learning available in the flow of work. Strategic launch & initiative enablement:





Partner with the broader Revenue Enablement and GTM Enablement teams to land Aircall’s most important initiatives with the AM org — including the move to AIVA and our AI product suite, the shift upmarket, and the land-and-expand motion — adapting central content and messaging for the AM audience and making sure it sticks in daily workflows. Playbook & content maintenance:

Maintain, update, and improve the AM playbooks, process documentation, talk tracks, and enablement materials, keeping them accurate and easy to use as our product and motion evolve. Impact measurement:

Define and track the metrics that connect enablement to AM performance — adoption, ramp, retention, and expansion — report on program effectiveness, and use what you learn to continuously improve. Program delivery & coordination:

Run the day-to-day of AM enablement programming — scheduling, facilitation, materials prep, and follow-through — under the direction of the Team Lead, Revenue Enablement. Reinforcement & office hours:

Host regular office hours and reinforcement touchpoints to embed learning and answer in-the-flow questions from the AM field. Cross-functional collaboration:

Work across Account Management, Enablement, Product Marketing, and Revenue Operations to keep AM enablement aligned with broader GTM and revenue priorities. Qualifications

Field or enablement experience:

3–5 years either in a customer-facing, revenue-generating field role (Account Management, Customer Success, or sales) or in a dedicated revenue/sales enablement role. Experience in an enterprise/upmarket or a consumption-based SaaS business is a strong plus. Revenue mindset:

A commercial, outcomes-oriented approach to enablement — you understand ho

📌 Performance Specialist (Madrid)
🏢 Aircall.io
📍 Madrid