Business Analyst – Telecom OSS/BSS | Remote (Mexico)
InfoVision is a general IT services company driving digital transformation and operational efficiency for leading clients worldwide.
The Role
We're looking for a Business Analyst to lead discovery, current-state documentation, and target process design for a carrier-grade telecom OSS/BSS migration. You'll work between business stakeholders, technical leads, and solution architects to define scope and process architecture.
What You'll Do
Document current-state business and system integration landscapes; map end-to-end legacy-to-target flows for provisioning, activation, and billing
Produce interface catalogues, data dictionaries, business process maps, and traceability matrices
Run requirements workshops with business and technical teams and resolve conflicting priorities
Apply TM Forum eTOM to map processes across domains and define system boundaries
What You Bring
7+ years as a Business Analyst in large telecom carriers, MVNOs, or complex IT transformation programs
Hands-on OSS/BSS experience (billing, provisioning, order management, CRM)
Strong knowledge of TM Forum eTOM and carrier-grade operational governance
Experience working with operator teams in Latin America or North America
Fluent English and Spanish (spoken and written)
What We Offer
Competitive compensation + benefits above statutory requirements
Career growth and skill development
Candidates must be legally authorized to work in Mexico.
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