Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.

La position

Who We Are

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

We are strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for customers and patients.

The Opportunity

Global Customer Support (GCS) is the general organization responsible for Technical Services in the Diagnostics Division, which ensures end-user success. We set the standards of innovative and best-in-class service excellence for Roche Diagnostics by keeping our customers at the center of everything we do. We are their voice, and the bridge between them and the Global Business teams, ensuring customer satisfaction is at the center of product designs and updates. Thereby, we support them across borders with solutions by providing training, knowledge, spare parts, and tools to meet their needs. Therefore,



by equipping them with the right tools and developing their skills, we enable and maintain customers' operations, contributing to shaping healthcare now and allowing them to change lives tomorrow.

Our passion lies in supporting our customers and affiliates and being a trusted partner because OUR HEART BEATS FOR CUSTOMER SERVICE. Within Knowledge & Learning Excellence, we collaborate to deliver the right knowledge and learning in the right language and channel to our customers and service staff, accelerating learning and improving customer experience.

In this role, you will spearhead strategic Learning initiatives from conception through delivery within a global matrix environment. You thrive in distributed, complex settings where you proactively connect cross-functional teams, create clarity, and drive execution. Your approach is data-informed, learner-centric, and focused on continuous improvement.

Key Responsibilities:

- Translate learning needs into high-impact initiatives. You identify strategic priorities and translate them into clear project objectives, milestones, and deliverables that drive measurable business outcomes.
- Own end-to-end project delivery. You establish realistic plans with defined scope, schedule, resources, and quality standards. You maintain momentum, anticipate risks, and coordinate corrective actions with stakeholders to keep projects on track.




- Drive cross-functional collaboration. You foster active engagement across GCS, regional leadership, and local affiliates, ensuring shared ownership and seamless information flow in a matrix environment.
- Enable data-driven decisions. You collect, analyze, and synthesize feedback and performance data to evaluate program impact, identify improvement opportunities, and build robust feedback loops that strengthen outcomes.
- Establish disciplined project governance. You set an effective operating cadence, coordinate meetings, document decisions and actions, and ensure accountability for follow-through.
- Lead change and adoption. You champion strategic communications and change management initiatives that drive stakeholder buy-in and successful program rollout.

Core Capabilities

- Experience with learning technologies and training delivery (preferred but not required).
- Experience designing, delivering, or managing learning programs, training content, or educational technology platforms (e.g., LMS, webinar tools, knowledge management systems) is a valuable asset.
- Demonstrated experience driving strategic initiatives, navigating complex global organizational structures with ease.
- Strategic planning and operational execution. Expertise in converting learning priorities into actionable roadmaps, clear milestones, and tangible key results.
- Robust governance and digital tools. Strong background in robust project management frameworks and modern collaborative platforms, such as Monday.com, to monitor progress.
- Cross-functional collaboration and leadership. Skilled at aligning multi-disciplinary teams, regional partners, and executive leaders to fo

📌 Global Learning Catalyst (San Cugat del Vallés)
🏢 Roche Holding
📍 San Cugat del Vallés