The Customer Success Manager (CSM) owns a defined portfolio of client accounts, with a primary focus on retention and product adoption. The CSM works closely with the Customer Success Director and cross-functional teams to identify risk, support renewal outcomes and ensure clients realize measurable value from FoodChain ID solutions across their account lifecycle. Account Relationship Management

Conduct regular check-ins and quarterly business reviews to review performance, adoption and goals Retention & Renewal Support

Identify at-risk accounts early through health scoring and proactive monitoring, escalating to leadership when needed Support renewal execution by ensuring documentation, pricing and contractual details are accurate and delivered on time Address client concerns and service issues promptly, escalating complex matters as needed Drive product adoption by guiding clients through onboarding,



training and ongoing platform usage Monitor usage data and engagement trends to identify adoption gaps and opportunities for expanded value Gather and relay client feedback to inform product and service improvements Partner with Sales, Support and Product teams to ensure a seamless client experience Maintain accurate account records, activity logs and health scores in Salesforce Follow established customer success processes and contribute feedback to improve workflows.

Experience in a customer success, account management or client-facing role within software or a subscription-based industry Must speak French and English, other languages a bonus Analytical mindset with comfort using data to identify risk and opportunity Proactive, organized and detail-oriented approach to account management Familiarity with CRM tools, Salesforce preferred, and customer health scoring frameworks The role is remote based with occasional travel #

📌 CSM Manager (Barcelona)
🏢 FoodChain ID Group
📍 Barcelona