Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
It's where providers onboard, manage their requests, access their tools, and increasingly - where they'll be able to do more for themselves without ever needing to call us. Right now it's a product with strong bones but real gaps: too many workflows that require human intervention, too little transparency for providers about what's happening with their requests, and a surface that doesn't yet feel like a coherent, unified experience as new capabilities get added.
We're looking for a Senior UX Designer to own the experience end-to-end. This role is about more than shipping screens - it's about defining what it feels like to be a provider working with Datavant, and systematically reducing the friction that creates support tickets, delays, and frustration. Self-service is a core strategic bet: the more providers can accomplish on their own, the faster we scale and the better our economics look. Today it serves as the hub through which several products connect:
+ Provider Exchange - delivery and billing integration for provider networks
+ Certification & Onboarding - credentialing, admin setup, and provider network enrollment
+ The design challenge is twofold: each of these has its own history and logic, and your job is to make them feel like a single,



coherent platform - while also pushing the product toward fewer phone calls, fewer emails, and more providers who can solve their own problems.
Design for provider journeys that span multiple products, not just individual feature moments
Build and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design system
Self-Service Design
Lead the design effort to reduce provider reliance on support - map where and why providers call or email today, and systematically design those friction points out
Design transparent, real-time status experiences so providers always know where their request stands without asking
Create onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation support
Design proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go looking
Evaluate and design for progressive disclosure - showing providers the right level of complexity based on their role and context
Conduct provider research - both with external provider organizations and internal teams who proxy for provider needs - to ground design decisions in real behavior
Analyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunities
Run usability testing on new workflows before they ship, with a particular focus on onboarding and first-time experiences




Work with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback daily
Communicate design decisions clearly - including what you explored and why you landed where you did
Push for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intent
5+ years of UX design experience, with a portfolio that shows platform thinking - not just individual features
~ A track record of designing for self-service: reducing the need for human intervention in complex workflows through better UX
~ Strong information architecture and interaction design skills - you think at the system level and the interaction level simultaneously
~ you can articulate design strategy, not just present comps

Experience designing for B2B SaaS platforms where the end user is a professional in a complex domain (healthcare, legal, financial services, etc.)
Familiarity with provider-facing healthcare workflows - credentialing, billing, prior authorization, or release of information
Experience designing notification and alert systems, or other proactive communication UX
Comfort working with Figma, Figjam, and collaborating directly with engineers who work in component-based front-end frameworks
You've mapped the current Provider Console experience end-to-end - including the seams between products - and identified the top 3-5 consistency and self-service gaps
You understand what drives provider support contacts and have a hypothesis about which ones are design-solvable
Provider Console feels like a coherent platform - not a collection of products stitched together - and you are the design authority behind that
At least one major self-service workflow is live and measurably reducing support volume or AM time spent on provider questions
Provider onboarding NPS or time-to-first-value has improved, with your design work as a contributing factor
Daily in-office lunch stipend (

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