Job Openings: Swedish Customer Support Representative, Barcelona! About the Job: Swedish Customer Support Representative, Barcelona!

Are you passionate about delivering top-notch customer service? We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment. What You’ll Do:

Assist Customers:

Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses. Record Keeping:

Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions. Stay Updated:

Keep your knowledge current on our products and services tailored to individual customer needs. Issue Escalation:

Identify and escalate potential service issues to senior team members when necessary. Collaborate:

Work with your team on special projects and provide coverage for colleagues as needed. Administrative Tasks:

Manage holiday, sickness, and overtime records while participating in regular team meetings. What We’re Looking For:

Language Skills:





C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2). Experience:

At least 1 year of customer service experience, preferably in technical support. Technical Knowledge:

Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products. Customer Focus:

Strong aptitude for customer service with excellent listening skills and the ability to address customer needs. Problem-Solving:

Ability to take ownership of customer calls, progressing them to resolution or escalating when needed. What We Offer:

Competitive Salary:

Excellent remuneration package based on experience and performance. Work Hours:

Monday to Friday, 09:00 AM - 06:00 PM. Dynamic Environment:

Join a creative team with a positive and friendly atmosphere. Paid Leave:

Enjoy 23 working days of paid annual leave. Career Development:

Access to guidance and tools to help you reach your full potential. If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey! #J-18808-Ljbffr

📌 Swedish customer support representative, Barcelona!
🏢 Cross Border Talents
📍 Barcelona