Hungry, Humble, Honest, with Heart. The Opportunity Nutanix is looking for an operational leader to run the execution engine behind our worldwide Partner Programs and Incentives. This role will ensure that partner programs, incentives, tools, policies, communications, and support processes work reliably for internal teams and partners across the world. You will lead the operating rhythm for programs such as Elevate and related incentive motions, from planning and readiness through launch, ongoing administration, issue resolution, measurement, and continuous improvement. You will coordinate closely with Sales, Finance, Legal, Compliance, Marketing, Enablement, Revenue Operations, SaaS Engineering, vendors, and the strategic program owners. The idóneo candidate is comfortable owning the details but does not become trapped in them. You will establish clear processes, assign work to the right owners, monitor service levels, resolve cross-functional blockers, and improve the system so that recurring issues are eliminated rather than repeatedly escalated. What you will do1. Own worldwide program operations
* Run the operating model for Partner Programs and Incentives across resellers, distributors, service providers, alliances, OEMs, and other partner motions.
* Maintain a single operational calendar covering planning, approvals, launches, checkpoints, communications, payments, reporting, and close activities.
* Translate approved program policy and design into executable procedures, workflows, playbooks, training, FAQs, and support materials.
* Establish intake, triage, prioritization, escalation, and resolution processes for program questions and issues.
* Ensure that internal teams and partners receive consistent answers and that operational decisions are documented and repeatable.




* Manage the backlog of operational improvements and ensure actions are closed on time. 2. Run Elevate and incentive execution
* Coordinate end-to-end operational readiness for annual Elevate planning, program launch, tier changes, requirements, benefits, and ongoing updates.
* Operationalize approved rebates, incentives, checkpoints, partner requirements, individual incentives, and partner-fund processes.
* Coordinate eligibility, enrollment, partner-level, certification, zone, and program data changes across systems.
* Manage exception processes, including intake, documentation, approval routing, decision communication, and auditability.
* Ensure program changes are reflected accurately in the relevant partner-facing and internal systems.
* Coordinate quarterly and annual checkpoints, results publication, remediation actions, and follow-up with owners.
* Maintain operational continuity during fiscal-year, quarter-end, tool, policy, and organizational changes. 3. Manage systems, data, and process integrity
* Own the operational governance of the systems used to execute partner programs and incentives.
* Coordinate updates to Salesforce, Partner Funds Center, enrollment, business-planning, partner-portal, payment, and related tools.
* Maintain data-quality controls for partner levels, zones, certifications, eligibility, program participation, incentive records, and other program attributes.
* Establish change-control, user-acceptance testing,



release-readiness, access-management, and post-launch validation processes.
* Partner with Systems, Revenue Operations, and vendors to investigate defects, raise tickets, track fixes, and communicate resolution.
* Ensure that system-of-record data is accurate, reconciled, and available for reporting and downstream processes.
* Document procedures, ownership, dependencies, controls, and contingency plans for critical workflows.
* Maintain the operational communications plan for partner programs and incentives.
* Convert policy and process changes into clear instructions for internal teams and partners. 4. Own finance, payment, and funding operations Further formalize and solidify collaboration between Finance and Partner Programs Operations & Governance.
* Finance is accountable for the financial outcome, control environment, accounting treatment, and final financial approval or execution within its remit.
* Partner Programs Operations is accountable for program accuracy, completeness of inputs, workflow orchestration, operational reconciliation, action tracking, and stakeholder communication.
* Neither team should own the other team's work: Programs should not perform accounting or bypass Finance controls, and Finance should not be expected to manage program eligibility, partner communications, operational trackers, or day-to-day exception coordination.
* Establish a documented RACI, service levels, approval thresholds, escalation path, and monthly or quarterly reconciliation cadence between the two teams. Finance owns:
* Financial policy, accounting treatment, control standards, approval authority, and interpretation of finance requirements.
* Budget ownership, funding authorization, accrual me

📌 Director, Worldwide Partner Programs Operations (Barcelona)
🏢 Jobrapido
📍 Barcelona