Customer Success Manager
- German speaker (m/f/d)
* Full-time T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience. We trust people:

we offer
autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one integral team, guided by respect, integrity, and a passion for doing better every day. As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. You want:
* Strategic influence and development of the existing business of the assigned T Cloud Public. customersin order toincrease the value added for the customer and the sales for the T Cloud Public.
* Comprehensive advice to customersregardingthe first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
* Active participation in the respective vertical squad of the T Cloud Public.
* Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
* Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
* Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
* Participation in the planning and forecasting processes.
* Transferring customer requirements to the T Cloud Publicimpedimentand demand process.
* Supporting the further development of cloud handling support.
* Completed degree in computer science,



engineering or comparable training or further education.
* Top knowledge and experience in the areas of cloud and IT architecture, technology strategy,salesand business development.
* Certifications required:OTC Practitioner certification or comparable AMIGO Hyperscaler certification &Agile; methods such as Scrum, Kanban, DevOps or comparable certification
* Certifications recommended for the position:DevOps Foundation &OTC; Architect
* Top knowledge and experience in the field of AI.
* Strong communicationand presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
* Strong knowledge of market-relevant cloud ecosystems and experience with partners
* Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
* Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
* Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
* High resilience, adaptability to dynamically changing processes/startup mentality.
* Very goodtechnical understanding of standardized service provision through platforms.
* Detailed knowledge of the processes and structures in your own company.
* Experience in international cooperation with Local Business Units andNatCos.
* High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
* Fluent written and spoken German and English
* Willingness to travel nationally and internationally. Whatdoweofferyou?
* T-Social: socialinitiatives(sports,community,health, ...).
* Hybridworkmodel(remote/on-site).
* Flexibleworkinghours. Growth&development;
* Weeklylanguageclasses(English & German).
* InternationalMentoringSessions&ExperienceDays.;
* Flexiblecompensationplan (healthinsurance,mealvouchers,childcare,transport).
* Socialfund. Wellbeing& time off
* 26+workingdaysofvacationperyear. #J-18808-Ljbffr

📌 Customer Success Manager (España)
🏢 T-Systems Iberia
📍 España