Job Description

Location : Figueruelas (Zaragoza). Spain

Customer Quality Resident acts as a first contact for customers’ production sites in case of quality problems and escalations on a daily basis.

Tasks/Responsibilities:

- Maintains internal & external Customer Portal Management.
- Supports deployment of LEONI quality strategy based on customer requirements.
- Participates in Quality meetings with the customer.
- Organize meetings with LEONI production plants for regular follow-up.
- Supports customers in problem solving and follow-up of containments & rework actions.
- Supports to organize and follow-up rework / sorting (also with external providers).
- Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework).
- Coordinates sampling process (EI harnesses) with model year changes or technical changes together with OEM customers.
- Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills FastTrack System e.g. Complaints portal of LEONI; i.e. start and final closing of complaints.
- Supports the ordering of material for customer-repair and own stock.

📌 E - Quality Resident (Zaragoza)
🏢 Leoni
📍 Zaragoza