Work model: On-site Employment type: Full-time. Start: asap DUTIES AND

RESPONSIBILITIES:
* Handle incoming customer interactions through multiple channels (phone, email, chat, voicemail, or automated alerts).
* Record and update customer details and case information in the call or ticket management system.
* Provide timely responses and effective resolutions in line with established service level agreements (SLAs).
* Maintain up-to-date knowledge of company products, services, and client-specific applications.
* Identify and elevate complex or unresolved issues to the appropriate internal teams or supervisors when necessary.
* Follow established processes, procedures, and quality standards for service delivery.
* Complete required administrative tasks accurately and on time.

REQUIREMENTS:
* Native or fluent in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
* Strong customer service orientation, with the ability to actively listen and understand customer needs.




* Ability to take ownership of cases and see them through to resolution or appropriate escalation.
* Excellent verbal and written communication skills, with adaptability to different customer situations.
* Basic technical knowledge of IT systems, such as Windows, Microsoft Office, and internet configurations.
* Strong problem-solving skills, attention to detail, and ability to work in a team-oriented environment. OFFER:
* Excellent remuneration package based on experience, skills and performance
* Full paid training on the company and the project
* Career development programs, specialized courses, and language classes
* Dynamic and creative team with a positive and friendly atmosphere
* Guidance and tools to reach career potential
* Work schedule: Monday to Sunday from 09 AM
- 06 PM (39 hours a week)
* Office in the centre of Malaga

📌 Finnish-speaking Fashion Support Consultant (Málaga)
🏢 Personalbuero U Herrmann
📍 Málaga