21 oct
|
WW Talents
|
Málaga
We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, claims support, or support for business customers Working
Location:
Athens or Thessaloniki, Greece Work Model: On-site Language: Dutch – C1/C2level English: B2–C1, depending on the project
Salary:
€1,300 gross/month (paid over 14-months)+ bonus(depending on the project)+Full relocation package (4 weekshotel accommodation+airport pick up+flight ticket+real estate agency fee) Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position Your Responsibilities
* Handle customer inquiries via phone, email, and chat.
* Provide accurate and professional customer support.
* Troubleshoot product, service, account, payment, or technical issues.
* Assist with deliveries, repairs, replacements, refunds, and claims.
* Explain product and service information clearly to customers.
* Manage customer interactions and case information using CRM systems and internal tools.
* Escalate complex issues when necessary and follow up until resolution.
* Maintain accurate documentation and meet quality and performance targets. Requirements
* Dutch proficiency at C1 level, both written and spoken.
* English proficiency at B2–C1 level, depending on the project.
* Strong communication and active listening skills.
* Good problem-solving and multitasking abilities.
* Customer-focused and solution-oriented approach.
* Comfortable working with computers, CRM systems, and multiple digital tools.
What We Offer
* €1,300–€1,500 gross monthly salary, depending on the project.
* Performance/productivity bonuses on selected projects.
* Transportation support on eligible projects.
* Comprehensive training and onboarding.
* Professional development opportunities.
* International and multicultural working environment.
* Employee well-being support on selected projects.
📌 Customer Care Advisor (Málaga)
🏢 WW Talents
📍 Málaga