Job Description

As General Manager of SLS Residences Infantas Madrid, you will lead the opening and day-to-day success of our first standalone SLS residence in Spain. More than overseeing operations, you will shape a bold, refined and highly personalised residential experience where service feels effortless, community feels vibrant, and every detail reflects the spirit of SLS.

What you’ll do…

- Lead the homeowner journey end to end.

You oversee every stage of the residential experience, from handover and welcome to daily living, community integration and long-term homeowner satisfaction.

- Deliver exceptional residential service standards

You bring SLS service promise to life through clear procedures, elevated standards, and thoughtful training, and ensure a consistently distinctive and anticipatory homeowner experience.

- Build trusted homeowner relationships, support HOA governance and alignment.

You serve as the main point of contact for homeowners, creating lasting relationships built on empathy, discretion, responsiveness, and personalised care. Working closely with the Homeowners Association (HOA), you ensure transparent communication, compliance with bylaws, and active participation in community governance.





- Oversee all residential operations and drive a seamless cross-functional collaboration to deliver exceptional residential service standards.

With you onboard, you bring SLS service promise to life, and the residence will run smoothly across all departments, and also with external providers, delivering integrated residential operations. Our guest won’t see the backstage of the show.

- Own financial performance.

With your Director of Finance, you manage budgets, control costs, optimise resources and monitor performance with a sharp commercial mindset, while always protecting service excellence and homeowner satisfaction.

- Lead, inspire and develop your team.

You recruit, mentor and empower a high-performing team which goes through fostering a culture of accountability, warmth, and excellence in a residential environment.

- Champion health, safety, and security within the residence.

You make sure to align with local regulations and brand expectations, you guarantee the peace of mind for residents.

- Create meaningful local connections & bring the community to life.

You act as an ambassador of the residence within Madrid, you curate exclusive local partnerships and bespoke lifestyle offerings to enrich residents everyday living, foster connection, and express the unique energy of SLS living.

📌 General Manager (Madrid)
🏢 Sls
📍 Madrid