THE WORK: Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role will engage your advanced skills in Customer Technical Support, fostering growth and meaningful impact. We look forward to welcoming your enthusiasm and dedication to this exciting journey. Drive incident and outage management, investigation, and restoration processes. Monitor systems and analyze trends to enhance performance and prevent incidents. Track and facilitate acceptance of changes to production environments. Operate information technology production services in alignment with management protocols and service level agreements. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Customer Technical Support. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced proficiency in Customer Satisfaction. Advanced proficiency in Quality Assurance.