About the Role
Our client is looking for a passionate and proactive Customer Success Advocate to join their fully remote team, serving clients across various regions. This role is instrumental in building and maintaining strong customer relationships, ensuring they derive maximum value from our products and services. You will be a trusted advisor, guiding customers through their journey and proactively addressing any challenges they may face. This is an exceptional opportunity for a results-oriented individual who thrives in a remote work environment and is dedicated to fostering customer loyalty and growth, contributing to the company's success from Huelva .
Key Responsibilities Develop and nurture strong, long-term relationships with a portfolio of assigned customers.
Proactively engage with customers to understand their goals and ensure successful adoption of our solutions.
Provide timely and effective support, addressing inquiries and resolving issues efficiently.
Conduct regular check-ins and business reviews to assess customer satisfaction and identify upsell/cross-sell opportunities.
Act as the voice of the customer internally, providing valuable feedback to product and sales teams.
Develop and share best practices and resources to help customers achieve their objectives.
Requirements Proven experience in Customer Success , Account Management, or a related client-facing role.
Excellent communication, interpersonal, and presentation skills.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency with CRM software and customer success platforms.
Ability to manage multiple accounts and prioritize effectively in a remote setting.
Self-motivated with a strong work ethic and the ability to work independently.




Benefits Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
Generous paid time off and holidays.
Opportunities for professional development and career advancement.
A supportive and collaborative remote team culture.
Spain - Barcelona
Full time
About the Company As a integral leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion,



a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
What You'll Do Grow and expand existing MSSP partner relationships through effective account management and relationship building
Drive revenue growth within assigned partner accounts by identifying expansion opportunities and cross-sell potential
Build and maintain strong relationships with key stakeholders across existing MSSP partners to support business objectives
Learn and effectively communicate CrowdStrike's value proposition to enable MSSP partner success and account expansion
Work closely with cross-functional teams (Marketing, Sales Operations, Services, Customer Support) to support sales initiatives
Partner with Solutions Architects (SAs) to understand technical requirements and support deal closure
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
Maintain accurate account and opportunity information in Salesforce.com
Develop and execute account plans to maximize wallet share within existing MSSP partnerships
Create value-based presentations and proposals to drive upsell opportunities
Monitor account health and partner satisfaction to ensure long-term partnership success
What You'll Need 1-3 years of quota carrying technology sales experience
Fluency in both German and English
Experience in account management or customer success preferred
Bachelor's degree or equivalent experience
Previous experience in SaaS/software sales environments required
Understanding of managed services or cybersecurity industry required
Technica

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