Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, repair,



and resolve service concerns for Apple hardware and software.
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience troubleshooting hardware and software issues in a customer service environment.
Be proficient in the local language, both written and spoken (sign language supported).
Visit this company's hub to learn about their values, culture, and latest jobs.

📌 Apple Técnico en reparaciones (Barcelona)
🏢 Apple
📍 Barcelona