This Full time on site position offers great opportunities for career growth.
We are Zapiplay, a full service marketing and design agency based in the UK and Spain. As part of the Customer Success and Operations Team, you will make a significant contribution to ensuring that our customers understand the product and use it optimally. The long-term satisfaction of our customers is your success! Comprehensive and professional support for our customers by email and telephone. You have successfully completed your training. Ideally, you have 2 years of professional experience, preferably in customer service and ticket management. You are IT-savvy, have good analytical skills and quickly familiarises yourself with new software and tasks. Your expressiveness and communication skills are reflected in your confident writing.



You have very good spoken and written Spanish (level C2) and English.YOUR APPRENTICESHIPSExperience, including in Zendesk tools, JIRA, Confluence, etc. Requirements management and customer communication in a fast-growing environment ... and of course you will become a Zapiplay expert! Continuous learning - Training is provided on all major platforms, tools and technologies. Access to hundreds of resources, courses and training materials online. Growth opportunities - Zapiplay grew by more than 250% in the last 3 years, and merit-based promotion opportunities are plentiful for new family members who meet or exceed job performance metrics. Permanent contract Fixed salary#

📌 English Customer Service Team Leader (Tarragona)
🏢 Zapiplay Group
📍 Tarragona