Account Director - Spain (Madrid)
Team: Customer Success
Location: Madrid, Spain
Commitment: Full-Time
Workplace Type: hybrid
Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L'Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don't just take our word for it — see for yourself. We consistently outperform and continue our leadership,



and the results speak for themselves.
From day one, Insider One's mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women's representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
What You Will Do: Own a portfolio of existing accounts and take responsibility for their retention and growth.
Identify upsell and cross-sell opportunities within existing accounts.
Proactively own renewals in accounts in cooperation with the Customer Success team.
Succeed in a team selling environment for maximum account penetration and coverage.
Consistently forecast monthly and quarterly performance.
Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise-level negotiations.




Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
Analyzing stakeholder mapping and setting overall strategy to capture the right frequency in touchpoints
Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition
Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on
Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
What You Will Need: 6+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world
Proven track record of using sales & persuasive skills
To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around-the-clock support
Passion for testing, measuring, and improving outreach and follow-up effectiveness
Strong communication skills in both writing and speaking (English and Spanish)

📌 Account Director (Madrid)
🏢 Insiderone
📍 Madrid