Overview

In this role, you will lead and refine end-to-end sales and account-team processes to boost seller productivity and experience. You’ll collaborate with GSSO, Sales, and NCVI teams to align processes with Gartner’s CRM, sales tools, and technology roadmaps, including AI-enabled initiatives. You will design and document process improvements, run workshops, and influence cross-functional teams to scale best practices. This position sits at the center of Gartner’s sales transformation, supporting a general force of thousands of sellers. You’ll help shape how teams collaborate and execute to sustain growth and efficiency.

Compensaciones / Beneficios

- competitive salary
- generous paid time off
- medical, dental & vision plans
- parential leave
- 401K matching
- stock purchase at a discount

Responsabilidades

- Become an expert in Gartner’s end-to-end sales processes and account collaboration
- Identify process pain points with GSSO, Sales, and Team NCVI to improve productivity
- Conduct workshops, surveys, and focus groups to gather feedback for enhancements
- Collaborate with Sales/Marketing/Services/Other Technology teams to design optimal processes in the technology platform
- Partner with product owners and UX to integrate business perspective into tools development




- Define AI enablement fit within sales and account team processes with product owners and GSSO
- Prioritize process enhancements in the technology backlog and Agile delivery teams
- Work with Change Management to develop and iterate global Sales training content
- Lead or participate in GSSO-led workstreams impacting selling processes or CRM tools

Requisitos principales

- 7+ years of experience across sales, business operations, technology, or analytics (ideally 2+ years in sales)
- Strong process-driven, structured thinking with ability to simplify complex problems
- Deep understanding of Gartner’s sales organization and current processes
- Experience managing or auditing business processes (consultative environment preferred)
- Executive presence, stakeholder management, and influence
- Curiosity, facilitation, and active listening skills
- Experience in business process modeling and value-stream analysis
- Strong project management and organizational skills
- Excellent written and verbal communication
- Proficient in Excel and Power Point; Salesforce experience preferred
- Working knowledge of SAFe or Agile frameworks

- communication
- stakeholder management
- facilitation
- Excel
- Power Point
- Salesforce

📌 Sr Manager, Sales Operations (Barcelona)
🏢 Gartner
📍 Barcelona