We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg. What are we looking for? An Run & Support Project Manager to join a stable international project, based in Madrid. Responsibilities:

Run & Production Management

Lead Run activities for ISF infrastructure, ensuring high availability and operational stability Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance Coordinate major incident management (MIM) and communication with stakeholders Drive root cause analysis (RCA) and implementation of corrective actions Technical Evolution & Infrastructure Initiatives

Lead technical evolution projects, including: Integration with enterprise security systems Infrastructure modernization and obsolescence management Optimization of performance, resilience, and maintainability Manage technical roadmap and prioritization of infrastructure initiatives Security & Vulnerability Management

Coordinate remediation of security vulnerabilities (EVS / IVS) across platforms Ensure compliance with security standards, audits, and internal policies Drive coordination between security teams and technical teams to track and close risks Change Management & Governance

Validate risk, impact, dependencies, and rollback strategies Ensure compliance with IT governance frameworks and corporate procedures Coordinate complex changes across multi-country environments CI/CD & DevOps Toolchain Infrastructure





Coordinate infrastructure evolution of CI/CD toolchains and DevOps environments Ensure alignment between infrastructure and deployment pipelines Support automation and continuous delivery practices Agile & Delivery Management

Manage and track user stories and technical backlog in Agile environments Use tools such as JIRA and/or Octane for backlog management and delivery tracking Collaborate with Product Owners and squads to ensure alignment between business and technical priorities Participate in Agile ceremonies (planning, reviews, retrospectives) Project Management & Governance

Lead infrastructure-related initiatives following project lifecycle phases (initiation, planning, execution, monitoring, closure) Ensure adherence to governance processes, reporting, and decision bodies (e.g., Steering Committees) Provide structured reporting on risks, progress, and deliverables Manage stakeholders across IT, business, and security domains Stakeholder & Multi-country Coordination

Coordinate activities across multiple countries and teams Act as a bridge between operations, engineering, security, and business stakeholders Ensure strong communication and alignment at all levels Requirements:

Tools: JIRA, Octane, ServiceNow Infrastructure: Windows, Linux, Cloud environments Protocols: APIs, SFTP, CFT Security: mTLS, SAML, vulnerability remediation processes Methodologies: ITIL, Agile, DevOps Work Model:

Hibrid. Adaptable hours, Monday to Friday. We offer:

Continuous training Career plan tailored to employee preferences Progression within the company Flexible working hours Hybrid work model Language training (English, French, Spanish). Salary: 40.000 - 50.000€ #J-18808-Ljbffr

📌 Run & Support Project Manager (Madrid)
🏢 HN Services España
📍 Madrid