Position: Full-time, on-site Reporting to: Centre Manager / Client Services Manager

¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos. About Sea Recovery Sea Recovery is a premium private residential recovery and wellness retreat located in Sotogrande, Spain, providing highly personalised programmes for international clients seeking support with addiction recovery, burnout, emotional difficulties and other personal challenges. Our clients expect exceptional hospitality, complete discretion, individual attention and a calm, supportive environment throughout their stay. We are looking for an exceptional Customer Services Specialist who understands that outstanding service goes far beyond simply responding to requests. This is not a conventional hotel reception or customer service position. The idóneo candidate combines the service standards of a five-star luxury hotel or private residence with the emotional maturity, discretion and sensitivity required in a recovery-focused environment. As a Customer Services Specialist, you will be one of the main points of contact for our residential clients, ensuring their daily needs, preferences and requests are handled efficiently, professionally and with genuine care. You will work closely with the Centre Manager, therapists, support workers, hospitality staff and external service providers to ensure that every aspect of the client's residential experience runs smoothly. Your role is to anticipate needs, coordinate services, resolve problems and maintain consistently exceptional standards of hospitality. Client Experience & Personalised Service Deliver exceptional, personalised customer service to every client throughout their stay. Regularly gather informal client feedback and communicate opportunities for improvement to management. Personal training and fitness sessions. Coordinate with therapists, support workers, drivers and external practitioners to confirm appointments and arrangements. The Customer Services Specialist must not independently cancel, replace or modify therapeutic or medical appointments without appropriate authorisation. Assist with orientation, explaining the centre's facilities, daily routines,



services and relevant house rules. Identify housekeeping, maintenance or accommodation issues and communicate them promptly to the responsible departments. Coordinate client requests relating to housekeeping, laundry, room amenities and personal comfort. Support the consistent delivery of five-star hospitality standards throughout the property. The Customer Services Specialist is expected to take personal responsibility for following up on service issues rather than simply passing requests to another department. Monitor client satisfaction with food quality, variety, presentation and service. Activities, Excursions & Lifestyle Services Coordinate with designated support workers to ensure clients receive the required supervision during activities outside the centre. Clients must not leave the centre without the supervision required under their individual agreements and Sea Recovery’s established procedures. The Customer Services Specialist must never independently authorise unsupervised departures or exceptions to these requirements. Any request to leave the centre outside the agreed arrangements must be immediately referred to the responsible manager in accordance with the client's contract and internal procedures. Work closely with the Centre Manager, Client Services Manager, therapists, support workers, chefs, housekeeping, maintenance and external service providers. The Customer Services Specialist must: Support the centre’s established rules and programme structure. The position is strictly focused on hospitality, customer service and operational coordination. Handle sensitive information according to company policies and applicable data protection requirements. Respect restrictions relating to photography, social media and the disclosure of client information.



Administrative Responsibilities & Service Reporting Maintain accurate records of client requests, preferences and service arrangements. Record client feedback, complaints and service-related incidents according to internal procedures. Assist with the implementation of customer service procedures and operational standards. We are seeking a highly professional, service-oriented individual with excellent interpersonal skills, strong organisational abilities and genuine attention to detail. Previous experience in luxury hospitality, five-star hotels, private residences, concierge services, premium wellness retreats or high-end customer service. Excellent spoken and written English. Flexibility to work shifts, weekends and public holidays when required. Previous experience in luxury concierge services, private aviation, yachting or premium lifestyle management. Fluency in Spanish or additional European languages. Training in hospitality management, customer service or related disciplines. PERSONAL QUALITIES THAT MATTER We place particular importance on personality, judgement and attitude. You remember individual preferences, notice small inconsistencies and understand that details define luxury service. You recognise when someone needs assistance, reassurance, privacy or professional support. You communicate effectively and understand that exceptional client service requires coordination between departments. Enjoys working closely with people and delivering genuinely personalised service. We are looking for someone who takes genuine ownership of the client experience and consistently goes the extra mile to ensure exceptional service. A unique professional environment combining luxury hospitality with personalised residential recovery services. Opportunities for professional development and career progression. xiphteb OUR SERVICE PHILOSOPHY It is about making every client feel genuinely understood, respected, supported and cared for. We believe exceptional service is delivered through anticipation, consistency, discretion, professionalism and attention to detail. The Customer Services Specialist plays an essential role in bringing these standards to life every single day. #

📌 Specialist Services Administrator (Cádiz)
🏢 Sea Recovery
📍 Cádiz