Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Si cree que es el candidato ideal para la siguiente oportunidad, envíe su solicitud después de leer la descripción completa. Your role and responsibilities

We are seeking a Delivery Specialist for the General Accounting team to support financial and accounting operations for an external client within a dynamic Business Process Outsourcing (BPO) environment. This role combines accounting operations, financial analysis, and continuous process improvement. The idóneo candidate is detail-oriented, customer-focused, and interested in leveraging technology, automation, and artificial intelligence to improve efficiency and process quality. As part of a BPO operation, you will collaborate with internal teams and client stakeholders to ensure the timely and accurate execution of critical accounting and financial close activities. Key Responsibilities General Accounting Operations

Prepare, review, and post Journal Entries. Perform account reconciliations for balance sheet and income statement accounts. Analyze variances, outstanding items, and account activity to ensure financial accuracy and integrity. Maintain appropriate supporting documentation and audit-ready records.



Month-End Close Support

Participate in and support Month-End Close activities. Ensure compliance with established deadlines, service level agreements (SLAs), and client requirements. Assist in delivering accurate and timely financial data required for reporting and decision-making. Financial Analysis & Reporting

Prepare financial and operational reports for various stakeholders. Analyze financial information to identify trends, risks, and opportunities for improvement. Support KPI tracking and performance reporting activities. Client Service & Case Management

Provide high-quality support to an external client while maintaining strong professional relationships. Manage requests and inquiries through ticketing or case management platforms. Communicate status updates, risks, and issue resolution effectively and professionally. Process Improvement, Automation & AI

Identify opportunities to streamline, standardize, and automate accounting processes. Leverage digital tools, automation solutions, and artificial intelligence technologies to improve operational efficiency and accuracy. Participate in continuous improvement and process transformation initiatives. Required technical and professional expertise Education

Bachelor's degree in one of the following areas or related fields: Accounting Business Administration Finance International Business Economics Industrial Engineering Required Skills & Experience Required





Strong verbal and written English communication skills. Understanding of General Accounting principles and financial processes. Knowledge of journal entries, account reconciliations, and financial reporting concepts. Intermediate Microsoft Excel skills, including:

Formulas and functions Pivot Tables Data validation and lookup functions

Strong analytical and problem-solving abilities. Excellent organizational skills and attention to detail. Customer-focused mindset with the ability to work in a service-oriented environment. Core Competencies

Customer Service Orientation Team Collaboration Analytical Thinking Time Management and Prioritization Problem Solving Adaptability and Learning Agility Continuous Improvement Mindset Quality and SLA Compliance Focus Preferred technical and professional experience

Advanced Excel skills, including:

Power Query Macros Process automation tools

Experience working with ERP systems such as:

SAP (preferred) Contpaq Adminpaq Oracle NetSuite Other financial systems

Experience using ticketing or case management platforms, such as:

ServiceNow Jira Remedy Freshservice Similar tools

Exposure to automation, digital transformation, or AI-driven process improvement initiatives. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. xsgfvud IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr

📌 Delivery Specialist - General Accounting (BPO) (Toledo)
🏢 International Business Machines
📍 Toledo