Job Description

¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV. Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Are you passionate about customer experience and ready to impress? Join an exciting, fast-paced team of people creating customer service experience with Agilent Technologies! As our new

Customer Service Representative

, you will be part of an

international and multicultural team

who works closely with Sales representatives, from quotation creation to the activation of maintenance service contracts in SAP. Your key responsibilities will be:

Processing formal quotes and orders, where accuracy and responsiveness are critical.

Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.

Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, collections to resolve customer inquiries.

Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.

Identifying and communicating process improvement opportunities to management.

Performing routine administrative customer service duties using prescribed procedures

This position is based in our offices in

Barcelona

(WTC), where partial remote work would be an option (up to 2 days a week). Qualifications We are looking for a motivated individual with the following background:

Experience

in a

customer facing/service, business support

or

administrative position





Full proficiency in both

English

and

French

. Proficiency in

Spanish

would be a plus.

A university degree or equivalent would be considered a plus, but is not required.

Good knowledge of/experience with

Microsoft Office tools

, especially in

Excel

Strong computer and systems skills with emphasis in SAP, Salesforce or CRM tools would be an advantage

On a personal level, you are

proactive

,

autonomous

and a

team player

. You also have

great communication skills

and

strong time management skills

, with the ability to

multitask and prioritize effectively

,

detailed oriented

. You demonstrate

initiative

and a strong

sense of ownership

. Other than great training opportunity, Agilent offers

:

A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast paced environment, built on integrity, sharing and trust!

Career development opportunities in an international company

Competitive compensation and benefits package

Permanent contract in a fast-growing general company

Company pension scheme

Private health care

Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. xsgfvud Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service #J-18808-Ljbffr

📌 Customer Service Operation - French Speaking (Barcelona)
🏢 Agilent Technologies
📍 Barcelona