This Full time on site position offers great opportunities for career growth. We are Zapiplay, a full service marketing and design agency based in the UK and Spain. We are looking for people to join us in our mission to provide world-class solutions to medium-sized businesses around the world. We are passionate about driving our clients' growth and are looking for people who take pride in their work and enjoy having a bit of fun at the same time. We're looking for talent to do something great together. We hire people like you: ambitious and forward-thinking people who want to be more than just another employee. Will you be one of them? As part of the Customer Success and Operations Team, you will make a significant contribution to ensuring that our customers understand the product and use it optimally. You collect feedback, drive customer growth and thereby help take HR processes to a new level. The long-term satisfaction of our customers is your success These tasks await you: * Comprehensive and professional support for our customers by email and telephone.
* The opportunity to constantly develop your knowledge and skills: consultations are exciting, varied and anything but ordinary. * Work with product experts to resolve difficult issues and update the product. * Active contribution to the continuous improvement of our processes and the expansion of our internal knowledge base. WHAT YOU NEED TO SUCCEED * You have successfully completed your training. * Ideally, you have 2 years of professional experience, preferably in customer service and ticket management. * You are IT-savvy, have good analytical skills and quickly familiarises yourself with new software and tasks. * You find it exciting to help customers in a wide variety of businesses and industries make the best possible use of Zapiplay. * When confronting problems, you approach things in a proactive and solution-oriented way. * Your expressiveness and communication skills are reflected in your confident writ
📌 Customer Service Manager at Zapiplay (España)
🏢 Zapiplay Group
📍 España
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