Support Engineer, Technical / Technical Support Engineer
- Full-time
- Employee Type: Employee
- Time Type: Full Time
- Department: Support
- Compensation: MXN 35,000 - MXN 38,000 - monthly
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
This position requires candidates to be based in Mexico; you can work remotely from your Home office. We do not offer visa sponsorship; full work authorization is required.
As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues, ensuring seamless installations, upgrades, and configurations of QAD products. You will leverage your expertise to perform Progress DBA tasks, including database optimization, backups, and troubleshooting. This role also demands strict adherence to the company's established quality standards, processes, and tools, ensuring consistent delivery of high-quality support.
We require a bilingual candidate who's comfortable in Global environments and working constantly withoperating systemsandnetworks, includingUnix, Linux, and Windows Servers.
- Collaboration is a key component of this role, as you will work closely with team leads, peers, and cross-functional teams, including R&D; and Product Management, to devise effective solutions and uphold superior support standards. Additionally, you will contribute to team growth by developing and sharing training content, focusing on complex case resolution and technical troubleshooting.
- Given that our support organization operates 24/7, this position demands a adaptable approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling req
📌 Support Engineer, Technical (Toledo)
🏢 Qad
📍 Toledo