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We are hiring a Salesforce Marketing Cloud Business Analyst / Operations Specialist
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Looking to join a company that truly values a people-centric culture, innovation, and well-being at work? At
Extia
, our motto is
“First who, then what”
. We put people and teamwork first to deliver high-impact solutions. Ranked
1 Great Place To Work® France 2024-25
and
Great Place To Work® Europe
for the 7th consecutive year, we strongly believe that workplace well-being drives performance.

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Key Job Details
- Location:
Barcelona, Spain ??
- Work Model:
Hybrid (1-2 days in office) ??
- Client Industry:
Financial Services & Insurance ??️
- Languages:
Fluent English required (French is a major plus ??)

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Your Mission

You will serve as the dedicated operational and functional right hand to the SFMC Product Owner in a major multinational environment. Your main objective will be securing
day-to-day campaign and journey operations (RUN)
while supporting
business analysis and platform evolution (BUILD)
across B2C, B2B2C, and B2B general activities.

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What you will do daily




- Operations & Execution:
Configure, test, validate, and deploy complex campaigns and customer journeys (
*Journey Builder*
,
*Automation Studio*
,
*Email Studio*
,
*Data Extensions*
).
- Incident Management & Troubleshooting:
Investigate execution issues, data inconsistencies, or targeting errors (SQL, SFTP/API), coordinating solutions with technical teams.
- Business Analysis:
Translate business needs into functional specifications, user stories, backlog priorities, and oversee UAT testing.
- Data Quality & Governance:
Monitor audience segmentation, data quality controls, consent processes (GDPR, opt-in/opt-out), and operational KPIs.
- Business Enablement:
Create user guides, process documentation, and lead training sessions for regional business teams.

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What we are looking for
- Experience:
5+ years as a Business Analyst, CRM / MarTech Consultant, or Marketing Automation Specialist with proven hands-on del

📌 Senior Business Analyst (Barcelona)
🏢 Extia
📍 Barcelona