Minor Hotels is a general hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

Are you passionate about creating exceptional guest experiences?

We are looking to welcome a Luxury Hotel Reservations Agent to our team, someone who understands that a reservation is much more than simply confirming a room.

We are seeking a service-oriented professional with a genuine passion for hospitality, someone who can listen, understand,



and anticipate each guest’s needs while delivering a warm, elegant, and highly personalized experience.

In our service model, quality lies in the details. Every interaction is an opportunity to better understand the guest, provide expert guidance, and create an experience that exceeds expectations from the very first contact.

What will be your mission?

As one of the first points of contact between our guests and our hotels, you will play a key role in shaping their experience.

Your day-to-day responsibilities will include:
- Managing reservation requests through both phone and email channels, ensuring the highest standards of quality and personalized service.
- Actively listening to guests to understand not only what they are requesting, but also their individual preferences and expectations.
- Advising guests on hotels, room categories, services, and available options, always identifying the most suitable solution for their

📌 Luxury Hotel Reservations Specialist Madrid
🏢 Minor Hotels Europe and Americas
📍 Madrid