Operations Specialist (Sea Freight, Air Freight, Trucking & Cross-Trade Logistics)
Location: Madrid
Department: Operations / Logistics
Reports To: General Manager
Position Summary
We are looking for an experienced Operations Specialist to manage and coordinate international transportation activities across sea freight, air freight, road freight (trucking), multimodal logistics, and cross-trade shipments. The successful candidate will serve as a key point of contact for customers, carriers, agents, and internal stakeholders, ensuring the efficient execution of shipments while delivering exceptional customer service and maintaining profitability.
This role requires a proactive logistics professional with strong operational knowledge, commercial awareness, and the ability to manage complex transportation solutions across multiple modes of transport.
Key ResponsibilitiesCustomer Service & Commercial Support
Act as the primary contact for customers regarding transportation requests, shipment status updates, and service inquiries.
Prepare, issue,



and follow up on customer quotations and tenders.
Request and negotiate spot rates and ad hoc pricing with shipping lines, airlines, trucking companies, and agents.
Recommend alternative logistics solutions to meet customer requirements and optimize cost and transit time.
Handle customer escalations, claims, and service issues in a professional and timely manner.
Develop and maintain strong relationships with customers, carriers, agents, and vendors.
Freight Operations
Coordinate and manage import, export, cross-trade, and transit shipments worldwide.
Arrange and monitor sea freight (FCL/LCL), air freight, trucking, and multimodal transportation movements.
Plan and execute door-to-door logistics solutions.
Manage bookings with ocean carriers, airlines, trucking providers, and overseas partners.
Route and reroute cargo when necessary to ensure service continuity and operational efficiency.
Ensure all shipments are processed accord

📌 Operations specialist (Madrid)
🏢 International freight forwarder
📍 Madrid