As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What's the Job?

As the
Assistant Head of Outlets
, you will play a key role in overseeing and coordinating the hotel's F&B; operations, with a primary focus on afternoon and evening shifts. Reporting directly to the Head of Outlets and Director of F&B;, you will ensure consistency across all outlets, coordinate operational priorities, and provide guidance and support to Outlet and Restaurant Managers.



From managing complex guest situations to supporting high-volume events, you will help drive operational excellence, team performance, and an outstanding guest experience.

Your Day-to-Day
- Oversee and coordinate daily operations across all F&B; outlets, ensuring consistent service standards and operational excellence.
- Coordinate Outlet and Restaurant Managers, aligning priorities, staffing needs, and service delivery across outlets.
- Ensure effective communication between outlets, facilitating information sharing and smooth handovers between shifts.
- Support managers and supervisors in operational decision-making, team leadership, and complex situations.
- Handle escalated guest complaints and ensure effective service recovery.
- Coordinate with Kitchen, Banquets, Front Office, Quality, and other departments to ensure seamless operations.
- Support Banquets during evening services and high-volume event

📌 Assistant Head of Outlets (Barcelona)
🏢 Intercontinental Barcelona
📍 Barcelona