About Pluxee
Pluxee is a integral leader in Employee Benefits and Engagement, operating in 28 countries. We help companies attract, engage, and retain talent through a wide range of solutions across Meal & Food, Well-being, Lifestyle, Reward & Recognition, and Public Benefits.
With over 5,600 engaged employees, 500,000+ clients, 37M+ consumers, and 1.7M+ merchants, we operate in a highly interconnected B2B2C ecosystem. With more than 45 years of experience, Pluxee is committed to making a positive impact on communities, enhancing workplace well-being, and protecting the planet.
? Your Mission
The Customer Success- Mid Accounts manages a portfolio of mid-sized clients via remote engagement. The role strengthens relationships, supports benefit usage, and identifies new value opportunities aligned with clients’ employee engagement goals. Acting as a strategic advisor, the Farmer drives satisfaction, upsell opportunities, and renewals across accounts.
? Key Responsibilities
1.
Relationship Management & Retention Planning Conduct quarterly business reviews and virtual check-ins with HR and business stakeholders. Monitor usage trends and client feedback to flag risks or growth opportunities. Maintain high client satisfaction through timely, relevant follow-ups.
2. Growth Opportunity Identification & Upselling Analyze client maturity and expansion readiness to identify new solutions or benefit categories. Present upsell opportunities tailored to client size, strategy, or changing needs. Guide decision-makers in aligning benefit investments with employee outcomes.
3. CRM & Reporting Use Salesforce to track touchpoints, renewal dates, upsell pipelines, and risk signals. Collaborate with Sales Leadership on account planning and forecasting. Share feedback on platform usage, merchant needs, and solution impact.
4. Cross-Functional Coordination Liaise with onboarding, support, product, and merchant teams to deliver a seamless client experience. Support pricing updates an
📌 Customer Success (Madrid)
🏢 Pluxee
📍 Madrid