Job description

About GRI

GRI is the independent global standard setter for sustainability impact reporting. GRI provides the world’s most widely used sustainability reporting standards and works with businesses, regulators, investors, civil society organizations, and other stakeholders to advance transparency, accountability, and sustainable development.

Through a multi-stakeholder process, GRI develops standards that reflect global best practice and public interest. With staff in more than 20 countries, we combine general perspective with local relevance, supporting long-term value creation for organizations and society.

About the role

The Microsoft Dynamics 365 CRM Consultant designs, develops and supports CRM solutions that enable GRI teams to work effectively with business and customer information.

The role translates business needs into scalable Dynamics 365, Power Platform and Azure-based solutions and contributes to the continuous improvement of GRI's digital capabilities. Working closely with business stakeholders and the IT team in the Netherlands,



the role delivers reliable solutions, resolves production issues and supports users across the organization.

Responsibilities

*Delivery*
- Design, develop, customize and implement Microsoft Dynamics 365 CRM solutions that meet agreed business requirements and support effective business processes.
- Configure and customize Dynamics 365 entities, forms, views, dashboards, business rules, process flows, security roles and related solutions.
- Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs and Microsoft Azure integration services.
- Develop and improve Power Platform solutions that streamline business processes and improve user productivity.
- Troubleshoot production issues, analyze root causes and implement sustainable solutions that maintain the reliability of CRM services.
- Translate business requirements into practical technical solutions and maintain clear techn

📌 Microsoft Dynamics 365 CRM Specialist (Toledo)
🏢 Global Reporting Initiative
📍 Toledo