Experience the power of a game-changing career
If you’re looking to grow and be inspired, as an Operations Manager onsite in Barcelona you will be part of our team of game-changers who are powering the brands of the future.

What you will do in this role
As an Operations Manager on our team, you will:
Analysis, proposal and monitoring of action plans to improve the service's main KPIs.
Continuous improvement of processes.
Improvement and monitoring operational processes.
Carrying out the necessary steps, updating/monitoring of internal regulations.
Participation and coordination of quality processes.
Monitoring and compliance in quality processes.
Management and optimization of operations.
Managing and supervising personnel.
Optimization of work processes and staff productivity.
Cost management
Collect metrics, analyze these and report to customers.
Do regular reporting to the Office/Project Manager. Report all serious issues as well as possible monetary exposure to Office/Project manager or person replacing him immediately along with suggestions for addressing the problem.




Organize and optimize shifts.
Review dimensioning forecasts, carry out deviation and needs analysis (WFM).
Identify individual and common training needs and deliver appropriate personalized/common training based on Team Leader’s needs.
Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work.
Be the main contact person for Concentrix management/administration, client on department related matters.
Lead TL meetings, coordinate leadership team actions, be a judge if no common agreements.
Participate in Concentrix management meetings according to invitations from higher management.
Ensure a positive and goal-oriented team spirit in the department.
Follow and promote Concentrix values.
Take ownership of department success and failures.
We’ll be a great match if you:
Possess previous experienc

📌 Operations Manager (Barcelona)
🏢 Concentrix Spain
📍 Barcelona