Job Description

Role:
Under the supervision of the Regional Director, you will be responsible for the overall management of the Concierge team for organising stays ahead of guests’ arrivals. You will be accountable for the client experience delivered — both in terms of overseeing the organisation of stays and the quality of services and experiences provided by your teams, while also handling certain cases yourself when necessary.
✨ Responsibilities:
Team management
- Recruit and supervise the Pre-arrival Concierge team and monitor their performance
- Provide inspiring leadership, training and ongoing support to foster the professional development of the team
- Establish clear and measurable objectives for each team member to put them in the best position to deliver a client experience that meets the expectations of our discerning clients
- Monitor and ensure timely responses to client enquiries and emails, ensuring the team meets established response time standards and maintains proactive communication.
High-level client service




- Ensure the support and quality of service delivered at every moment by the teams
- Intervene to resolve complex issues and guarantee an exceptional client experience prior to stays
- Establish and maintain privileged relationships with our clients and agents
- Take ownership of the management of the company's strategic and VIP clients, ensuring a highly personalised service, proactive follow-up, and an exceptional client experience aligned with Le Collectionist's luxury standards.
Partnership management
- Expand the catalogue of services and experiences by selecting partners that meet the company’s standards, with the support of local teams
- Negotiate and finalize commission amounts with partners
- Assist teams in the comprehensive management of these partnerships
Concierge strategy
- With the support of the Regional Director, establish the department’s strategy for each destination managed
- Ensure continuous improvement in the quality

📌 Team Lead Pre-arrival Concierge (Islas Baleares)
🏢 Le Collectionist
📍 Islas Baleares