Description
:
IT SCM department is seeking an experienced professional who will both ensure the continuity, stability, and technical governance of existing SCM IT solutions and actively contribute to the design and implementation of new solutions across the domain, with our custom chatbot (Microsoft Teams front end) as the first solution in scope. As the technical authority for the solution, this position ensures architectural integrity, scalability, and long-term sustainability while maintaining a platform-agnostic roadmap aligned with enterprise architecture standards, governance policies, and anticipated business growth as the primary owner of the platform's architectural vision and evolution.
The current chatbot architecture consists of four core components: operational system integrations, omnichannel capabilities, AI services, and the Microsoft Teams front end. In collaboration with internal teams, external providers, the Application Manager, Service Manager, and Business Analyst, this role provides architectural direction, influence technical decisions,



and supports the ongoing evolution of the chatbot ecosystem, while serving as the principal advisor for Microsoft Teams operations and reliability (bot availability, authentication‑flow handoff, and message processing).
How you will make an impact

Maintain and evolve the end-to-end architecture of the enterprise chatbot ecosystem leveraging the Microsoft Azure stack. Optimize Microsoft Teams chatbot capabilities, including Bots, Message Extensions, Tab Apps, and Adaptive Cards, ensuring reliable user experience end-to-end. Review, refine, and govern integrations with omnichannel platforms and enterprise systems, including Dynamics 365 Omnichannel for customer service, Custom omnichannel middleware (SNow, email, portals) along with omnichannel routing, escalation paths, and multi-channel engagement. Oversee the Knowledge Management (KM) and AI architecture in close collaboration with AI team, including knowled

📌 IT Custom Chatbot Solution Architect (Madrid)
🏢 Hitachi Energy Services SP. Z O.O.
📍 Madrid