Select how often (in days) to receive an alert:Location: Madrid Office, Bedfont Lakes OfficeJob Type: IndefiniteAt Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together.PURPOSE OF THE ROLEThe Senior Manager, Engagement translates Avolta’s general strategy into scalable programs, campaigns and employee experiences that strengthen connection, engagement and alignment across the organization.The role leads complex global workstreams across culture, employee listening, recognition, inclusion, well-being and internal communications, partnering across Global PC&&O, the business and regions to move priorities from concept through implementation and measurable impact. The role can be based in Madrid or London.RESPONSIBILITIESCulture, Engagement & Employee ExperienceTranslates the Global Culture, Engagement & Internal Communications strategy into integrated roadmaps, program plans, milestones and measurable outcomesLeads global employee listening initiatives, including engagement, onboarding, exit and pulse surveys, and convert insights into practical action and follow-throughDrives global culture and recognition programs, including Avolta Values activation,



Awards & Recognition, Employee Resource Groups, and the Hidden Disabilities Sunflower programLeads global culture moments and engagement campaigns through the Culture, Engagement & Sustainability calendar and related communicationsDrives the rollout, adoption and evaluation of well-being initiatives, including the TELUS Well-Being offeringCoordinates the Global Culture & Engagement Advisory Group and embed employee input into program design and improvementPlatforms, Service Culture & Scalable ActivationLeads Culture & Engagement workstreams within employee platform initiatives, including the Axonify pilot and scalable use cases for listening, recognition, communications and employee connectionPartners with Operations Excellence, Learning & Development and other functions to activate the Service Philosophy across communications, learning, talent, hiring and reinforcementCreates practical frameworks, playbooks and toolkits that enable consistent global delivery, effective regional activation and frontline relevance where appropriateInternal CommunicationsTranslates business, people and culture priorities into clear, engaging communication strategies, campaigns and content for global audiencesLeads defined internal communications workstreams and channel improvements, strengthening governance, consistency, reach and employee experienceDevelops leadership and employee communications, narratives and activation materials that enable leaders and regions to communicate global priorities effectivelyUses channel performance, campaign data and employee feedback to improve communications impact and inform future prioritiesProgram & Stakeholder ManagementLeads multiple global programs from concept through implementation, establishing clear governance, ownership, dependencies, risks and decision pointsBuilds alignment across Global PC&&O, Corporate Communications, Operations,



Sustainability, People Technology and regional teams to enable coordinated deliveryTracks adoption, outcomes and feedback, translating results into recommendations for continuous improvementManages relevant partners, vendors and resources for assigned programs, contributing to effective planning and budget disciplineWHAT WE ARE LOOKING FORStrong experience across culture, employee engagement, internal communications, employee experience or related global people discipline, with ownership of complex multi-market programsProven ability to translate strategy into structured execution and deliver through cross-functional teams and influenceExcellent written, editorial and verbal communication skills, with the judgment to simplify complex topics for varied global audiencesStrong program, project and stakeholder management capability, including governance, prioritization, risk management and disciplined follow-throughAbility to use employee feedback, communications metrics and program data to generate insights and strengthen impactExperience working across cultures, geographies and organizational levels in a complex international environmentBachelor’s degree or equivalent professional experience in communications, HR, organizational psychology, business or a related fieldSuccess ProfileStrategic translator: turns direction into focused programs, practical plans and meaningful employee experiencesHands-on: moves confidently between senior stakeholder engagement and detailed executionConnector: builds alignment across functions and regions and creates momentum through influenceEmployee-centered: uses listening and insight to shape relevant, inclusive solutionsClear communicator: simplifies complexity and creates credible, engaging and actionable contentDelivery-focused: brings structure, pace and accountability to a broad global portfolioDue to certain email system settings, some of our messages may occasionally land in your junk or spam folder. To ensure you don’t miss any important updates regarding your application, please check these folders regularly and mark our emails as ‘Not Spam’ if needed.We look forward to connecting with you soon!#J-18808-Ljbffr

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