The Warranty Specialist is responsible for the day‑to‑day administration, control, and analysis of warranty claims within the Spanish dealer network. Reporting to the Technical & Quality Manager, the role ensures warranty correctness, policy compliance, cost control, and timely resolution of dealer submissions, while supporting transparency and continuous quality improvement. Key Responsibilities Warranty Claim Management * Review and process dealer warranty claims for accuracy, completeness, and compliance with warranty policies. * Validate labour operations, parts usage, and supporting documentation prior to approval or rejection. * Ensure claims are handled within defined timelines and service level expectations. Warranty Policy & Dealer Support * Act as the primary warranty point of contact for the Spanish dealer network. * Support dealers in correct application of warranty policies, procedures, and documentation standards. * Provide clear guidance on claim rework, rejection reasons, and corrective actions. Warranty Analysis & Cost Control * Monitor warranty trends,



repeat repairs, and abnormal claim patterns. * Identify potential risks related to cost exposure, incorrect repairs, or misuse of warranty coverage. * Escalate systemic issues and cost risks to the Technical & Quality Manager. Technical & Quality Interface * Work closely with Technical Support to ensure technical justification aligns with approved warranty outcomes. * Support quality investigations by providing warranty data and analysis linked to field issues. * Contribute to root‑cause analysis and continuous improvement initiatives. Recalls & Service Campaign Support * Ensure correct claim submission processes and reporting in line with campaign instructions. * 3 plus years experience in automotive warranty administration, aftersales operations, or service support * Strong understanding of warranty policies, dealer workflows, and cost control principles * Good technical awareness of vehicle system

📌 After-sales Warranty Specialist (Madrid)
🏢 GWM España
📍 Madrid