Job ID: 744000156005212Customer Success Manager (m/f/d) T-Cloud German SpeakerA Coruña, Bilbao, Gijón, Granada, Reus, Seville, ValenciaProfessionalRegularT-Systems IberiaYour TaskAs a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.Responsibilities- Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)- Active participation in the respective vertical squad of the T Cloud Public- Avoiding "churn" through proactive analysis and management of T Cloud Public customers- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public- Ensuring customer satisfaction- Participation in the planning and forecasting processes- Transferring customer requirements to the T Cloud Public impediment and demand process- Supporting the further development of cloud handling supportYour ProfileWe are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.Must Have Skills- Completed degree in computer science,



engineering or comparable training or further education- Top knowledge and experience in the areas of cloud and IT architecture- Top knowledge and experience in technology strategy- Top knowledge and experience in sales and business development- Top knowledge and experience in the field of AI- Strong communication and presentation skills with correct and confident behavior in customer contacts- Strong knowledge of market-relevant cloud ecosystems and experience with partners- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace- Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes- High resilience and adaptability to dynamically changing processes/startup mentality- Very good technical understanding of standardized service provision through platforms- Detailed knowledge of the processes and structures in your own company- Experience in international cooperation with Local Business Units and NatCos- High social skills- Ability to work in a team and integrate- Good assertiveness- Ability to work independently- Willingness to travel nationally and internationally- OTC Practitioner certification or comparable AMIGO Hyperscaler certification- Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications- Fluent written and spoken German and EnglishNice to Have Skills- DevOps Foundation certification- OTC Architect certificationAbout UsT-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges,



and contribute ideas that transform our customers' experience.We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one general team, guided by respect, integrity, and a passion for doing better every day.BenefitsWork environment & flexibility- International, dynamic and collaborative environment- T-Social: social initiatives (sports, community, health, ...)- Hybrid work model (remote/on-site)- Flexible working hoursGrowth & development- Customized training: access to Coursera to learn whatever you want, whenever you want- Weekly language classes (English & German)- International Mentoring Sessions & Experience DaysCompensation & benefits- Flexible compensation plan (health insurance, meal vouchers, childcare, transport)- Telemedicine- Life and accident insurance- Social fundWellbeing & time off- 26+ working days of vacation per year- Free access to specialist services (medical, legal, wellness)- 100% salary coverage during medical leaveAnd many more advantages of being part of T-Systems!Application InformationIf you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English.T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.Job BenefitsHealth & Insurance- Flexible compensation plan (health insurance, meal vouchers, childcare, transport)- Telemedicine- Life and accident insuranceWork-Life Balance- Hybrid work model (remote/on-site)- Flexible working hours- 26+ working days of vacation per yearProfessional Development- Customized training: access to Coursera to learn whatever you want, whenever you want- Weekly language classes (English & German)- International Mentoring Sessions & Experience DaysLifestyle & Wellness- T-Social: social initiatives (sports, community, health, ...)- Free access to specialist services (medical, legal, wellness)- Social fund- 100% salary coverage during medical leave

📌 Customer Success Manager (M/F/D) T-Cloud German Speaker (La Coruña)
🏢 T-Mobile
📍 La Coruña